Return Exchange Policy

What are the conditions for returning the item?

  • Product seal must be intact.
  • Item must be returned in original condition.
  • Item must include all packaging and accessories (including warranty cards, manuals, certificates of authenticity, tags, etc.)
  • Please return all free or promotional items that came with the purchase else the return will become invalid.

How long after delivery can I submit my claim and how?

  • Please get in touch with our customer services by giving a call on +92 340 954 2020 or by sending an email at within 3 days.
  • You can also return the product by filling and submitting the return form along with the product at your nearest express center.

What if I receive a faulty product?

If you receive an electronic item or an edible product in damaged/ broken, expired condition or any product that does not match its description, you can return it within 48 hours for replacement / exchange.

What are the items that cannot be returned but can be exchanged?

We offer 3 day return policy for everything except.

  • All promotional and discounted items cannot be returned.

Customized products cannot be returned.